Terms of Service

1. Acceptance of Terms

Welcome to Feedbackka. These Terms of Service ("Terms") govern your use of our website, services, and feedback collection platform (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and Feedbackka ("we," "our," or "us"). By using our Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. Description of Service

Feedbackka is a SaaS platform that enables software companies to collect, manage, and analyze customer feedback through embeddable widgets. Our Service includes:

• Feedback widget generation and customization
• Feedback collection and storage
• Dashboard for feedback management and analytics
• API access for integration
• Customer support and documentation

3. Account Registration and Responsibilities

Account Creation

To use our Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

User Responsibilities

You agree to:

• Provide accurate and current information during registration
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Use the Service only for lawful purposes
• Not violate any applicable laws or regulations
• Not interfere with or disrupt the Service or servers
• Not attempt to gain unauthorized access to any part of the Service

Account Suspension

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for other conduct that we determine to be harmful to our Service or other users.

4. Subscription and Payment Terms

Subscription Plans

Our Service is offered through various subscription plans. Pricing and features for each plan are available on our pricing page and may change from time to time.

Billing and Payment

• Subscriptions are billed in advance on a monthly or annual basis
• You authorize us to charge your payment method for all fees
• Failed payments may result in service suspension
• All fees are non-refundable except as expressly stated in these Terms
• We may change pricing with 30 days' notice

Free Trial

If you sign up for a free trial, it will automatically convert to a paid subscription at the end of the trial period unless you cancel. You may cancel at any time during the trial period.

Refunds

All payments are final and non-refundable, except in cases of our material breach or as required by law. We may, at our discretion, offer refunds on a case-by-case basis.

5. Data Ownership and Privacy

Your Data

You retain all rights to the feedback data collected through our Service. You are responsible for ensuring you have the legal right to collect and process such data from your users.

Our Data

We retain ownership of all data related to service usage, analytics, and aggregated feedback data. This includes anonymized and aggregated data that does not identify individual users.

Data Processing

By using our Service, you authorize us to process feedback data on your behalf. We process this data in accordance with our Privacy Policy and applicable data protection laws.

6. Intellectual Property

Our Intellectual Property

The Service, including all software, designs, text, graphics, and other content, is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of our Service without our prior written consent.

Your Intellectual Property

You retain ownership of any content you submit to our Service. By using our Service, you grant us a limited license to use, store, and process your content as necessary to provide the Service.

Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about our Service may be used by us without restriction or compensation to you.

7. Service Availability and Support

Service Level

We strive to maintain high availability of our Service but do not guarantee uninterrupted or error-free operation. We may perform maintenance that temporarily affects availability.

Support

Support is provided according to your subscription plan. We aim to respond to support requests within reasonable timeframes but do not guarantee specific response times.

Service Changes

We may modify, suspend, or discontinue any part of our Service at any time. We will provide reasonable notice for material changes that affect your use of the Service.

8. Termination

Termination by You

You may terminate your account at any time through your account settings. Termination will take effect at the end of your current billing period.

Termination by Us

We may terminate or suspend your account immediately if you violate these Terms or engage in conduct that harms our Service or other users.

Effect of Termination

Upon termination:

• Your access to the Service will cease
• We may delete your account data after a reasonable retention period
• You remain liable for any outstanding charges
• These Terms survive termination to the extent necessary

9. Warranties and Disclaimers

Service Warranty

We warrant that the Service will perform materially as described in our documentation. If it does not, your sole remedy is to terminate your account and receive a refund for the unused portion of your subscription.

Disclaimer of Warranties

Except as expressly stated above, the Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to the Service

12. Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

Dispute Resolution

Any disputes arising out of these Terms shall be resolved through binding arbitration in [Your Jurisdiction]. You waive your right to participate in class action lawsuits.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through our Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of our Service.

16. Contact Information

If you have any questions about these Terms, please contact us:

• Email: legal@feedbackka.com
• Address: Feedbackka Legal Team, [Your Business Address]
• Phone: [Your Phone Number]