Privacy Policy

1. Introduction

Welcome to Feedbackka ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback collection service for SaaS companies.

2. Information We Collect

Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, company name, and other contact details.
• Payment Information: For paid subscriptions, we collect billing information and payment method details through our secure payment processors.
• Feedback Data: Content submitted through our feedback widgets, including text, ratings, and optional attachments.
• Communication Data: Messages you send to us through support channels, email, or other communication methods.

Information We Collect Automatically

• Usage Data: Information about how you use our service, including pages visited, features used, and interaction patterns.
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage patterns.
• Log Data: Server logs that record actions taken on our platform, including timestamps and user actions.

Information from Third Parties

• Payment Processors: Stripe and other payment providers share transaction data with us.
• Analytics Services: Google Analytics and similar services provide usage analytics.
• Customer Feedback: End-user feedback submitted through your feedback widgets.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our feedback collection service.
• Account Management: To create and manage your account, process payments, and provide customer support.
• Communication: To send you important updates, billing notifications, and marketing communications (with your consent).
• Analytics: To analyze usage patterns, improve our service, and develop new features.
• Security: To detect and prevent fraud, abuse, and security incidents.
• Legal Compliance: To comply with applicable laws and regulations.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our service, such as:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Heroku)
• Analytics services (Google Analytics)
• Email service providers
• Customer support tools

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before this occurs and give you the opportunity to opt out.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure data centers with physical and digital protections
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Feedback Data: Retained according to your account settings and applicable laws
• Payment Data: Retained as required for tax and accounting purposes
• Log Data: Typically retained for 12-24 months for security and analytics purposes

7. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Portability

You can request a copy of the personal information we hold about you in a portable format.

Correction

You can update or correct your account information at any time through your dashboard.

Deletion

You can request deletion of your personal information, subject to certain limitations (e.g., information required for legal compliance).

Opt-out

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.

Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use our service.

8. International Data Transfers

Feedbackka operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

10. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Email notification
• Prominent notice on our website
• Update to the "Last updated" date at the top of this policy

Your continued use of our service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@feedbackka.com
• Address: Feedbackka Privacy Team, [Your Business Address]
• Phone: [Your Phone Number]